AUCKLAND
WIDE DELIVERY
+64 9 8139656
IMPORTANT NOTICE
Having problem processing your payment?
You may email or phone us to place your order.
We are currently updating our system.
Very soon, you will experience a brand new website
with more products and more designs to choose from.
So, please bear with us.
Terms of Use & Privacy Policy
Creative Balloons website is owned and operated by Creative Balloons New Zealand Tax 83-293-373. By accessing, browsing or using this website, you agree to the terms, conditions and disclaimers herein as amended from time to time.
By purchasing an item advertised on this website and/or becoming a member of Creative Balloons' newsletter, you agree to these Terms and Conditions. Creative Balloons may amend these Terms and Conditions from time to time and any amendment will become effective immediately. Your continued use of this website after amendment constitutes an agreement to abide by and be bound by those amended Terms and Conditions.
Trademarks, Copyrights and Restrictions
All material on this site, including, but not limited to images, logos and illustrations, is protected by copyrights, trademarks, and other intellectual property rights which are owned and controlled by Creative Balloons and its related companies. The content of creativeballoons.co.nz or creativeballoons.nz is provided for your personal, non-commercial use. Such material may not be copied, republished, reproduced, uploaded, modified, transmitted, posted, or distributed in any way without the consent of Creative Balloons.
The use of this website and these conditions is in accordance with the laws of New Zealand.. Any legal action arising out of its use shall be brought and enforced under New Zealand laws. By using this site, you agree to submit to the jurisdiction of the courts of New Zealand and any legal action pursued by you shall be within the exclusive jurisdiction of the courts of New Zealand.
Currency
All prices on creativeballoons.co.nz or creativeballoons.nz are listed in New Zealand dollars.
Fraud
Any party engaged in illegal activities involving the use of this website will be subject to New Zealand civil and criminal sanctions and prosecution. Creative Balloons does not guarantee that it will be able to prevent any illegal or inappropriate use of this website, nor that it will give notice of any illegal or inappropriate use of this website. It is an illegal violation to place orders under a false name, with a fraudulently obtained credit card or without the consent of the cardholder. All persons found to have placed a fraudulent order will be prosecuted.
Substitutions
Substitutions may be necessary to ensure your order is delivered within your required timeframe. Our team of balloon artists take the utmost care and attention to ensure that your order is as similar as possible to the requested item.
Links to other sites
Creative Balloons is not responsible for the privacy practices or the content of other sites that are linked to creativeballoons.co.nz or creativeballoons.nz.
Returns and Refunds
Product Quality Guarantee
In the unlikely event that your balloon delivery/gift is damaged in transit, please contact us within the next 24 hours and we will automatically replace it with the same delivery/gift of equal or greater value. Please note that a photograph will be required for the replacement of any damaged goods. We may also require you to return some materials used to help us analyse what went wrong with the delivery or simply to help us recover some items that are still reusable.
Creative Balloons uses high quality materials but does not offer guarantee on our products once they are in the hands of the customer. Balloons are sensitive items and they can be damaged easily when placed under the heat, air-conditioning, direct wind or simply kids who are toying around with them.
Delivery time Guarantee
We make it our commitment to deliver your order on time but we offer no guarantee of exact time unless you have availed of our VIP delivery. We also advice that you contact us by phone or email if you have placed order that needs to be delivered within the next 24 hours.
Cancellation/Changing Orders
An NZ $10.00 Administration fee may apply to cancellations of, or changes to orders made online within 24 hours of the despatch time. Once despatched from our store, cancellation is no longer possible.
For balloon decorations, cancellation or changes will be stipulated in a contract of agreement or details emailed to you for confirmation. Cancellation fees may apply based on the amount of the decorations ordered.
Privacy Policy
Your information is secure with us. Creative Balloons does not share or reveal email content or personal information with third parties. Creative Balloons collects personal information in order to conduct our business, to provide and market our services and to work efficiently with our suppliers.
In general, the type of personal information Creative Balloons collects and holds includes (but is not limited to): names, addresses, contact details, occupations and other information which assist us in conducting our business, providing and marketing our services and meeting our legal obligations.
Credit card information provided to us by telephone or online is kept in a secure encrypted format so that you can safely use your card each time that you order.
Creative Balloons will generally collect personal information by way of forms completed by customers online, orders placed over the phone, face-to-face meetings, business cards and telephone conversations. Creative Balloons collects personal information from the web site www.creativeballoons.co.nz or creativeballoons.nz through receiving orders and forms completed online. We also use third parties to analyse traffic, which may involve the use of cookies. Information collected through such analysis is anonymous.
Enquiries
If you have any questions about privacy-related issues please contact the Creative Balloons team:
E-mail: info@creativeballoons.co.nz
Phone: 09-8139656
International calls +64 98139656
Security Policy
We take all reasonable steps to keep secure any information which we hold about you. Personal information may be stored both electronically on our computer system, and in hard-copy form. We do not store credit card information, we securely submit credit card information to our bank for processing.