CREATIVE
BALLOONS

Please place your order at least one day before the intended date of delivery to guarantee your booking, especially for orders going to a business address. Same day deliveries must come in before 11 am. Large or custom-made orders for special events must be placed at least 2 business days before the delivery time.
 

Please indicate the correct address of your recipient. When sending to an office, building or hospital, do not forget to indicate unit number, level number or ward number. Inaccurate or incomplete addresses can cause delays and are likely to incur extra courier charges.
 

Be aware that there is no exact time of delivery. Except if you arrange for VIP delivery, we can only give you an estimated time e.g. between 12 and 1 pm for orders placed the day prior to the date of delivery, or 4 to 6 pm for same day delivery. Also, please make sure someone is there to receive our delivery. Redirection or redelivery will require additional courier charges.
 

Your order may not arrive on time or exactly at the hands of the recipient, especially if it is delivered in a building, office or hospital that has a main reception area in charge of receiving all incoming deliveries. In this case, you need to make your recipient aware of the delivery.​

Cancelling orders or making changes to your order may incur administrative charges. You cannot cancel order once it has been dispatched from our shop. Please read our policy on returns and refunds if you need to make cancellations or changes to your order.